Our Guarantees
Our goal is to provide the most reliable test preparation programs available. We realize that these tests can be critical to your teaching career and appreciate the trust that you place in us when you use our services. Below are our guarantees.
Class Retake Guarantee: For Prep Classes
If you don’t feel completely ready for your exam after taking a Teachers Test Prep class, you can take the class again for no additional charge. You may also retake your class for free if you take the exam and don’t pass. Classes may be retaken at any time throughout the next year on any available date and at any location. You must register for your class beforehand.
Satisfaction Guarantee: For Private Tutoring
If after your first tutoring session, you’re not satisfied with your tutor for any reason, simply contact us at least 24 hours before your next session. We’ll give you a full refund on all your remaining sessions.
Money Back or Extended Support Guarantee: For Online Prep (Core Plus and Golden Apple Only)
Our Core Plus and Golden Apple Online Prep programs are covered by a money back guarantee: if you don’t pass, you don’t pay.
If you attempt your exam twice while using our program and don’t pass, send us a copy of your score reports at any time up to a year after your program has expired. We will then give you a full refund.
For exams where we offer live tutoring, if you prefer to receive additional support instead of a refund, you may choose our Extended Support program. This includes an additional 1 year of your purchased Online Prep program and a corresponding 2-hour private tutoring session for each subtest you did not pass.
